TALK | VoiceSage Test

Enhance Customers Conversations with VoiceSage Talk

Used on its own or part of a multi-channel communications strategy, proactively engage customers with interactive voice messaging. User friendly and highly customisable this channel offers a level of interaction that guides customers to the desired outcome.
Increase contact rates, reduce contact costs and deliver a better customer experience.
From customer surveys, marketing promotions to self-service payments and appointment rescheduling voice messaging enhance customer engagement whilst meeting unique business objectives.

Interactive Voice Messaging

Send proactive personalised messages with customer specific details to thousands of customers. Design contact campaigns with unlimited interaction possibilities. Optimise engagement by seamlessly switching between channels - voice, text or e-mail

Simple Outbound Voice Messages

Simple one-way voice messages with no interaction capability added. Incorporate personalised content and…

Interactive Voice Messaging

Add a simple level of interaction to outbound voice messages with customer keypad input responses and guide customers to take particular action.

Complex Interactive Voice Messaging

Incorporate keypad interactive responses with unlimited options and add transfers to internal or third party systems i.e. autopay or transfer calls back into call centre with agent whispers and effective agent routing.

Reverse blind transfer

Automatic call back to customer hang ups. Display an alternate CLI with an instant agent connect.

Features:

Fully personalised with custom data
Unlimited message interaction options
Real voice text to speech
Own voice recording options
Agent call routing with single customer data input
Agent whispers
Manage contact patterns to match agent resources
Automate workflows and processes
Multi-channel messaging -voice, text and e-mail
Full reporting suite

More Features

Voice Survey

VoiceSage Voice Survey is a powerful tool. Create high volume on demand voice surveys that captures real-time feedback at an individual agent level, team level and company level. Simple and easy to use the functionality is impressive. Trigger automated actions bases on scoring results, transfer calls back into the call centre or prompt an automated call-back to discuss issue resolution.

customer dashboards
league table analysis
on screen comparative analysis
verbatim comment capture
keyword analysis

VoiceSage Survey awarded "Best Product of the Year" at the Call Centre & Management Awards. Voice survey enables the design and implement powerful, timely, and relevant customer surveys

In Action