Vanquis Bank is a UK credit card company. With over 800,000 active accounts which it manages from dedicated UK call centres. Without a consistent real-time contact strategy, eliciting payments at each stage of the debtor cycle is a challenge.
Discover how with real-time automated voice and text messaging, Vanquis is converting more late-stage ‘promises-to-pay’ to completed transactions with 60% less agent resource.
Home Retail Group
Home Retail Group is a leading UK home and general merchandise retailer whose brands include Argos, Homebase and Habitat, The Group handles 10 million inbound calls and 2 million order and delivery e-mail enquiries a year.
Learn how the Home Retail Group makes 40,000 delivery confirmations each day and increases customer satisfaction
Freemans Grattan Holdings
Freemans Grattan Holdings (FGH) is a large mail order and e-commerce retailer owned by Otto Group. Its well-known fashion brands include Freemans, Grattan, Look Again, Kaleidoscope and Curvissa.
Learn how Freemans Grattan Holdings is reducing the number of missed payments by up to 25% with interactive customer communications
Freemans Grattan Holdings Case Study
Clarity Credit Management
Clarity Credit Management has been providing credit management services to lenders since 2005. It operates in a high pressured industry where the focus is on delivering maximum yield with minimum outlay.
Learn how the collections team increased turnover by 200%
Clarity Credit Management Case Study
Dun & Bradstreet
D&B is a leading international source of commercial information on businesses. Its global database contains more than 195 million business records. To help ensure data accuracy D&B uses sophisticated data collection tools and updates its database over 1.5 million times a day. D&B had become frustrated that it wasn’t processing the required volumes of numbers efficiently and decided that a more productive and cost-effective solution was needed.
Learn how D&B has transformed their data validation processes whilst reducing processing costs.
Scottish & Southern Energy
Scottish & Southern Energy (SSE) operates the largest energy distribution network in the UK. Supplying over 10 million customer accounts, they have more than 50 years’ experience in the generation, distribution and supply of energy. Keen to improve their Net Promoter Score (NPS) surveying activity and to reduce surveying costs, SSE deployed interactive voice surveys.
Learn how SSE reduced the cost of their completed surveys to less than 40p
Scottish & Southern Energy Case Study
QVC
QVC is a leading multichannel retailer, best known for its TV home shopping channels. QVC UK is carried on satellite, cable and digital platforms into over 24 million homes. Until recently QVC relied on traditional outbound contact methods to notify customers of delays.
Learn how QVC, has made savings of over £64,000 on postage costs and reduced routine inbound call volumes
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