Lean On Me Note: This is part 3 of our “Lean Service” topic, you can find part 1 here and part 2 here. Â ”The present style of management was a modern invention, a prison created by the way people interact” …
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VoiceSage customer, BrightHouse, has been shortlisted in the Digital Launch of the Year category of the BT Retail Week Technology Awards 2014. BrightHouse, which is the UK’s largest weekly payment retailer, has been selected alongside seven other organisations, for its …
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Lean Principles 2: Variation In The System
Continuing Thoughts on Lean Service Principles. Part 1 is Here. 2. Variation is in the system, not the people – so watch the incentives. When we are looking at why some people or parts of the business just don’t seem …