Proactive Engagement Delivers Results

Contacting the right person, at the right time, through the right channel is a crucial component of a successful collections campaign. Deploying a simple multi-channel contact strategy with personalised voice, text and visual messaging dramatically improves collection rates and efficiency whilst promoting positive client relationships and a better customer experience.

• Reduce inbound call volumes
• Increase right party contact
• Increase collections
• Increase agent productivity
• Expand operational hours with a fully automated system
• Guarantee OFCOM compliance

• Customer payment arrears management
• Pre-delinquent notifications
• Automate payments and confirmations
• Surveys

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