Getting the balance right

From collections to customer service, automated customer contact solutions provide ability to deploy multi-channel contact strategies that improve customer support, reduce delinquency rates and increase collections on current and overdue accounts.

Create intuitive contact campaigns that automatically switch between different channels – voice, text, visual to ensures that customers are contacted in an effective manner that works for them too. No more ineffective chasing just better results.

• Increase customer contact rates
• Reduced contact costs
• Better agent utilisation
• Reduced call volumes
• Improved business efficiency
• Reduce fraud

Collections

• bill payments and overdue reminders
• Autopay facility
• Automate routine contacts

Fraud Prevention

• Unusual account activity alerts
• Interactive prevention messaging

Customer Services & Response

• Account management and bill pay
• Card activations and authorisations
• Low account threshold notifications
• Credit card mailing and receipt confirmations

Survey

• Customer Satisfaction surveys

Sales & Marketing

• New service & product notifications

?