Home Retail Group to Speak at The Unified Communications Expo

Leading UK retailer takes to the stage to present how to achieve 100% customer contact rates

VoiceSage, the company that enables automated real-time customer conversations, has today announced that key client, Home Retail Group, will be presenting at the forthcoming Unified Communications Expo and sharing its experiences of using VoiceSage’s outbound interactive messaging technology.

The Unified Communications Expo is the only event in the UK that gives the opportunity to learn about the game-changing communications technologies that enable businesses to work smarter.

The event promises a showcase of the latest products, insights from industry-leading exhibitors, and presentations form business and IT experts in stimulating seminar sessions across 6 content theatres and the opportunity interact with the latest technology in live demonstration areas.

The VoiceSage team will be to hand to discuss how cloud based contact technology – voice, sms, e-mail and chat, is transforming how companies engage with customers and drive their key metric performance.

Focusing on real-life before and after scenarios, Peter Topping, Service Lead for Home Retail Group, a leading UK retailer and VoiceSage customer, whose brands include Argos, Homebase and Habitat, will give a comprehensive account of how the Group manages over 12 million customer calls order and delivery queries a year and how with hosted proactive outbound interactive messaging has achieved 100% customer contact rates and much more.

Read more about the event

• 
•