TEKenable Builds New Automated Voice Survey and Data Analytics System for VoiceSage

Sunday Business Post – Done Deal

Graham Brierton, CTO, VoiceSage with Peter Rose, director of TEKenable

Software development house Tekenable has completed a €150,000 contract to build a voice survey and data analytics system for VoiceSage, which is a supplier of outbound communications and interactive voice messaging technology.

Completed over six months, the system gives VoiceSage customers access to outbound voice-based survey research and data analytics with capacity to handle up to 100,000 surveys per day.

The solution is built on a Microsoft software stack that includes technologies such as MicroSoft .Net 4.5 and SQL Server and has reporting and analytics functions to collate and organise survey data quickly.

VoiceSage chief technical officer Graham Brierton said the system was already being used by two large utility provider customers in Britain and Ireland. “The project has been a resounding success and due to the depth of the analytics and reporting that we can now give our customers, we are confident that this new system will support our the growth of our business in the UK by 30% again this year” Brierton said.

TEKenable director Peter Rose said the system allowed VoiceSage to provide a highly scalable secure research and data analytics toll to its customers as part of their cloud based communication solution. “The complexities of this project and the marketing analytics requirements meant that a collaborative engineering approach was required,” said Rose.

“TEKenable software engineers worked in close partnership with the team from VoiceSage through each phase of the project and product design, so that all the skills involved were working together as one team. This approach has meant a finished product that was able to be delivered into the market and become operational with customers very quickly.”

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