MENU
TEXT
SMS Messaging products-text-banner

Send & Receive Smarter Texts with VoiceSage

Enrich customer conversations with unlimited personalisation that ensures relevant and timely text messages are delivered and responded to. Reduce contact costs, improve right party contact rates and overall contact performance.

Interactive Text

From simple, fire and forget to more complex interactive messages engage customers in a medium that they are comfortable and that delivers real results.

Read More

Outbound One Way Texts

Simple one-way informational text messages to get the message out. Perfect for sending out notifications and updates. Easy to set up, easy to deploy and keeps customers up-to-date. Simple, yet effective.

Outbound Interactive Text Messaging

Embed any number of interactions to trigger automated responses to guide customers in their responses, for example:

  • Add Keywords ‘TALK’, ‘PAY’, ‘CALL’
  • Transfer call back into call centre
  • Connect to payment gateways
  • Direct to specific urls
  • Trigger outbound voice messages

Create campaigns in a few simple steps. Deploy and analyse performance in real-time – engagement and response rates, successful outcomes analysis and much more.

Features:

  • Unlimited personalisation
  • No limit on number of contacts per campaign
  • Message length in excess of 160 characters
  • Complete message interaction audit trail
  • Reporting and statistical analysis
  • Fully automation via API
  • Trigger text messages on specific events
  • Short codes
  • Run multiple campaign simultaneously

Text Conversations

One-to-one, agent to customer, text messaging sessions. Triggered automatically from internal data systems that initiates two way communication with customers. Whether collecting payment, scheduling deliveries or following up a customer service query, text conversations are an effective, cost efficient and customers love them.

Read More

Giving agents the flexibility to engage with ‘live’ responses or to send templated text messages from their desktops, this one to one dialogue empowers agents to engage with customers with fully personalised messages, to deliver a better customer experience and better results.

  • More efficient than agents and diallers
  • One agent can manage 30+ conversations
  • 99.5% customer satisfaction rating

Features:

  • Personalised sms messages
  • Unlimited templates
  • Fully PCI DSS Level 1 Compliant
  • 100% compliant with full audit trail capabilities
  • Blends with other contact approaches – voice
  • Interactive so allows automatic re-direction to operator or payment portal
  • Real-time custom reporting
  • Seamless integration into back-office systems, where required

In Action

Collections

Collect more, faster with less resources

  • Pre-delinquent notifications
  • Customer payment arrears management
  • Late stage and recoveries messaging
  • Automate payments and confirmations
  • Secure collection of self-service auto payments

Delivery & Appointment Reminders

Reduce delivery no-shows and appointment Do Not Attends

  • Automate delivery despatch alerts
  • Real-time delivery and order confirmation
  • Delivery delays and out of stock notifications
  • Collection service notifications
  • Appointment confirmations
  • Appointment and delivery rescheduling
  • Post event surveys

Customer Service

  • Issue escalation
  • Post event follow up
  • Application completion messages
  • Customer alerts
  • CSAT and NPS surveys

Marketing

  • Sales promotion notifications
  • On-line forgotten order reminders
  • Cross and upselling notifications
  • Reorder and renewals reminders
  • Catalogue confirmation requests
  • Product and Service Notifications
  • Reactive dormant accounts
Send me a Message

Give us your number and receive a text message. Choose what type of message you want to receive.

Try It